big77Frequently Asked Questions
Users new to big77 often ask about account setup, deposit flows, game availability, security practices, and withdrawal timelines. This FAQ addresses the most common questions we receive from members across Jakarta, Surabaya, Bandung, Medan, and Semarang.
Below you will find answers covering account registration, KYC verification, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers), our game offerings, and how to contact support. Each answer is written from our big77 perspective to help you navigate the platform quickly and securely.
If your question is not covered here, or if you need immediate assistance with a specific transaction or account issue, our support team is available through your account dashboard. For legal questions about service availability in your jurisdiction, please consult our Legal Notice page.
What this FAQ covers
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and marketsfootball betting on Liga 1 and international tournaments, live-dealer tables, slots, and esports
- Security and account careaccount protection, data deletion, and jurisdiction information
Each answer below is written in plain English to help you resolve common issues quickly. If you cannot find what you need, contact our support team from your account dashboard.
Account and registration
On the big77 login page, click the "Forgot your password?" link below the sign-in button. Enter the email address or username associated with your account. We will send a password-reset link to your registered email. Click the link within the timeframe provided (usually one hour). You will be prompted to create a new password — use a mix of uppercase, lowercase, numbers, and symbols for security. Once you save your new password, you can sign in immediately. If you do not receive the reset email, check your spam folder or contact our support team to verify your account email address.
KYC (Know Your Customer) verification is required before your first withdrawal on big77. We require: (1) a valid government-issued identity document (passport, national ID, or driving license) and (2) proof of your current address (utility bill, bank statement, or lease agreement dated within the last three months). In some cases, we may ask for additional documentation such as proof of the source of your funds or a recent bank statement. Upload clear, readable scans or photos of both documents through your account settings. Our verification team reviews submissions within one business day. If your documents are unclear or incomplete, we will request resubmission.
Payments and transactions
To deposit via local payment, online payment, or e-wallet on big77: log in to your account, navigate to the Cashier or Deposit section, and select your payment method. Enter the deposit amount and confirm. You will be directed to the e-wallet app's payment screen. Authenticate the transaction in your mobile banking, local payment, or online payment app, and the funds will transfer to big77 instantly. Your balance updates within seconds, and you can begin playing right away. All three services are widely used across Jakarta, Surabaya, Bandung, and other regions. There are no hidden fees for deposits — the amount you enter is the amount that arrives in your account. If a deposit does not credit within five minutes, contact our support team with your transaction reference.
big77 does not charge fees on deposits or withdrawals. The amount you deposit is the amount credited to your account. When you request a withdrawal, the full amount transfers to your chosen payment method without deduction. Some banks or e-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) may impose their own transaction fees, but these are outside big77's control and are set by your financial provider. Always confirm the final amount in your payment app before completing a transaction. If you notice an unexpected deduction, contact your bank or e-wallet provider directly. Our support team can help you trace the transaction on our end, but final responsibility rests with your payment provider.
Game rules and markets
big77 covers football from major leagues and tournaments worldwide. Our offerings include Liga 1 (Indonesian top division), Piala Indonesia, Piala AFF, Premier League, Champions League, and World Cup qualifying matches. We also list international tournaments like the AFC Asian Cup and regional cup competitions. Beyond football, we offer markets on MotoGP, badminton, and other sports depending on the calendar. Live markets appear during match hours and close shortly after final whistle. Odds are updated continuously to reflect team news and betting patterns. For a current list of available matches and markets, log in to your big77 account and browse the Sportsbook section — all live and upcoming fixtures are displayed with their available betting options.
Promotion codes on big77 are entered during account registration or from your Promotions page after login. During registration, look for a "Promo Code" field near the bottom of the sign-up form — paste your code there before finalizing your account. If you are already a member, navigate to your Account Settings, select Promotions or Offers, and enter your code in the redemption box. Codes are case-sensitive, so enter them exactly as provided. Once applied, promotional terms (play-through requirements, eligible games, expiration dates) are detailed on the Promotions page. If a code does not work, verify its spelling and check that you meet any eligibility requirements — some codes may be restricted to new members or specific regions.
Security and account care
To request deletion of your personal data on big77, contact our support team through your account dashboard or email our privacy team. Include your username and account email in your request. Note that we may retain certain data for legal or regulatory compliance purposes — for example, transaction records for seven years per financial regulations. We will confirm what data can be deleted and what must be retained. Some data deletion requests may take several business days to process. Data requests related to account closure are handled separately — if you wish to close your account entirely, we provide a dedicated closure process through Account Settings. For detailed information, see our Privacy Policy
big77's support team communicates in English and Indonesian. Use your preferred language when contacting us through the in-app chat, email, or help section — select your language from the dropdown and our team will respond in that language. Response times vary depending on request volume, but we aim to address all inquiries within one business day. For urgent account access issues or security concerns, mark your message as high priority in the support dashboard. During Idul Fitri, Idul Adha, Imlek, and Nyepi holidays, response times may be longer due to reduced staffing — we will notify you of any extended wait periods in advance.